Crafting for startups and businesses serving users and teams alike, I transform complexity into intuitive solutions. I’ve streamlined tasks with AI-driven features, tamed chaos for happier users, and aligned teams to ship smarter products. My systems-thinking approach lifts startups to scale and powers enterprise teams to succeed.
B2B2C
Saas
Systems Thinking
OOUX
UI Design
Usability Testing
AI
Retail associates using Concierge were spending hours manually creating customer segments and product collections, missing valuable sales opportunities. I led the design of Concierge's virtual assistant, reducing these tasks from hours to minutes. This enabled associates to efficiently match customers with ideal products, significantly improving user satisfaction and conversion rates. By amplifying associate effectiveness, the solution directly contributed to sales growth for retail brands.
My Role
• Led design end-to-end as sole Senior Product Designer.
• Aligned teams through workshops for a unified approach.
• Built a roadmap to hit our milestones on time.
• Researched market and customers to shape AI solution.
• Designed & tested the UI to simplify segment and collection creation.
Impact
• Associates cut task times by 75% for more clienteling outreach.
• Anticipated rise in current 20% conversion rate.
• Teams shipped the new release on time.
B2B2C
Saas
Systems Thinking
OOUX
UI Design
Workshop Facilitation
Retail sales associates using Concierge missed sales due to an unintuitive and outdated Customer module. I redesigned it with sharper segments and profiles, raising product sentiment by 10% and targeting higher conversions. This fueled deeper engagement and revenue potential for enterprise retail brands.
My Role
• Drove the full redesign as sole Senior Product Designer.
• Guided teams via workshops to align on goals.
• Planned a roadmap to meet our release milestone.
• Analyzed trends to inform the module’s approach.
• Refined a UI with OOUX for simpler insights.
Impact
• Associates gained a clearer view of shopper habits.
• Product sentiment rose 10%.
• Anticipated rise past the current 20% conversion rate.
B2B2C
Saas
Systems Thinking
OOUX
UI Design
Clienteling
Retail sales associates using Concierge relied on personal phones for clienteling. I designed in-app messaging with intuitive architecture, tying it to AI insights and segments for seamless conversations. This kept associates in-app, streamlined outreach, and strengthened sales potential for retail brands.
My Role
• Drove the design as sole Senior Product Designer.
• Researched competitors and feedback to inform the approach.
• Shaped an intuitive system via OOUX workshops with teams.
• Built and tested UI for simpler conversation flows.
• Planned a roadmap to align with the Concierge overhaul.
Impact
• Users stayed in-app, reducing reliance on external apps.
• Bulk outreach became clearer with segment-linked replies.
• Sales potential grew through smoother product sharing..
Harry reported to me for five and a half years. During that period, I watched Harry grow into an incredible senior-level designer who can easily balance user and business needs. He’s comfortable collaborating with engineers, designers, and users and brings great ideas to solve challenging problems. His passion for methods like OOUX has allowed him to break down complex systems while speaking a language that engineers can relate to. Harry is a growing leader, capable of mentoring and elevating other designers while always ready to dive into tough problems directly.
Tim Knight
VP of Product Design - Responsive
I had the pleasure of working closely with Harry for three years, and indirectly for four years before that. Throughout that time, he was not just the sole product designer on our team; he was a true partner in every sense of the word. Together, we brought multiple innovative solutions to market in the retail tech space, and Harry’s creativity, dedication, and thoughtfulness were a huge part of that success. Thanks to his expertise, our teams worked more efficiently, and the products we built were clearer, cleaner, and more scalable.
Caroline Coffey
Sr. Product Manager - Mad Mobile
"Harry is an excellent product designer with a strong commitment to stable design systems and object-oriented design principles. His understanding of data, and how it flows through an application, informs his designs such that they not only look great, but make intuitive sense for users and developers alike. He's one of my favorite designers to work with by a wide margin."
Ryan Mercado
Sr. Software Engineer - Mad Mobile
I had the pleasure of working with Harry at Mad Mobile, where his leadership and design expertise were invaluable. He prioritizes product strategy, testing, and user feedback, consistently delivering user-centered, data-driven solutions. Harry is approachable, always ready to provide insightful feedback, and exemplifies leadership in every aspect of his work.
Sarah Lundgren
Sr. Product Designer - Mad Mobile
Working with Harry during our time at Mad Mobile was incredibly rewarding. He consistently pushed to raise the bar on quality and prioritize a balance of meeting business goals while always maintaining focus on solving user problems. He has a great eye for design and an even greater ability to continue leveling up his abilities to break down complex problems and come up with elegant solutions. I truly hope our paths cross again in the near future.
Ben Cronin
Sr. Product Designer - Greenlight
I dive into tough problems with systems thinking.
I study trends and users to inform each step.
I use OOUX to unify knowledge and language.
Craft experiences that align with authentic mental models.
I prioritize clarity to lift users and business.
I'm a Product Designer with over 7 years of experience working across startups and enterprise companies.
My North Star is building intuitive products that simplify people's lives and respect their natural thought processes.
Outside of work, I'm probably outdoors getting inspired on my bike or hanging out near water. These experiences keep me connected to what matters and bring fresh perspectives to my work.